Learning and Development
Our Courses and Workshops
Our courses and workshops can be taken as stand alone modules, or purposely built /bespoke providing, for example, Team Leaders/Supervisors and Managers with the key 'brief-case' skills needed to make their role more effective and efficient.
The workshops encompass many areas, and at different levels, ranging from soft-skills, to behavioural, through to teambuilding and understanding the role of a manager/team leader.
Courses and Workshops can be either bespoke and tailored to your organisation, or can be taken on our Open / Public Course offerings.
In addition, our courses and workshops can be taken online or as part of a blended learning solution.
Our unique courses
Some of our courses are unique to us, developed over many years' experience.
[These can be run as classroom based programmes - or online]
PROUD Principle ® - Customer Service Excellence
One our unique courses is the PROUD Principle ® - Customer Service Excellence Model. The PROUD Principle ® is probably the only customer service acronym you will ever need.
We believe that this is one course that all organisations should have as their 'key-stone' within their customer essentials toolbox.
ACTIVE Coaching ®
Another of our unique flag-ship programmes is our innovative ACTIVE Coaching ® Coaching for Excellence, which has been developed following over 15 years of Coaching experience, from delivery of programmes to 1-2-1 Coaching and Mentoring support.
This uses proven practical techniques, backed up by academic theory and understanding to build into a powerful and comprehensive Coaching methodology.
TEAM Colours ® - Team building profile
In our 'Teambuilding / High Performing Teams' workshops (and other workshops aligned to teambuilding development), we use our unique TEAM Colours® team profiling tool.
This simple, and very innovative paper-based assessment helps facilitate discussions on team dynamics, group roles, communication and problem solving, as well as team diversity and team identity, amongst many other behavioural aspects.
Wait, there's more.......
Some of our other learning and development Workshops/Courses include:
- Leadership and Management Development
- Train the Trainer
- Powerful Presentation Skills
- Conflict Management and Assertiveness Skills
- Team-Leader/Supervisory Development
- Negotiation Skills
- Time Management
- Interpersonal and Communication Skills
- Performance Management
- Change Management
- Appraisal Training
- Dealing with Difficult Conversations
Please Note: The list is not exhaustive and we would be more than happy to discuss your specific requirements further.
Note: We can deliver all the above, and other courses to suit your needs online .
Open / Public Courses
We also run a selection of our unique courses and general courses as 'open / public' courses, both classroom and on line/virtual.
Training Directory
You can also download our Training Directory -
