Why choose PMR?

PMR Training and Development is a small consultancy.  We believe this allows a more personal interaction with the people we deal with, building strong, long-lasting relationships.  We are not a mass produced ‘one course fits all’ type provider, our courses and consultancy offerings are bespoke to you.

To provide this level of service we utilise qualified facilitators, trainers, executive coaches, leadership development experts and psychometric assessors - all with one purpose – to provide the best development option for your greatest asset, your people.

With over 20 years’ experience working within the oil and gas, energy, engineering, utilities, construction and tourism industries, PMR Training and Development can draw on a wealth of utilisable knowledge.  This has all been gained in diverse fields, both nationally and internationally, from FTSE companies and SMEs.

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Simplicity is in our soul’


We also believe that simplicity is the key to understanding.  That’s why we pride ourselves on keeping things simple, from designing, developing - through to delivery.


Our Values


Our values reflect the way we work and the service we provide.


We will always work with the utmost:


   - Integrity


   - Honesty


   - Respect


We will always commit to providing the highest quality professional service.



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PMR Training and Development Ltd.

PMR Training and Development is owned by John Smart, PMR Training and Development Director.  John has held senior management positions gained in consultancy, SMEs and FTSE 100 companies, within a diverse array of industries.  He has experience of working nationally and internationally, more recently in the Middle-East.

He has worked with many senior HR professionals and Board members of FTSE and SMEs, as both advisor and facilitator, as well as individually as an Executive Coach.  His roles have included responsibility for Performance Management, Talent Development, Learning and Development, Change / Transformation Management, Organisational Development, at company and strategic level.

John is also author of his book: 'PROUD - Achieving Customer Service Excellence'.  The book describes the innovative and transformational customer service PROUD Principle®

from concept through to implementation.

Through his company, PMR Training and Development, John provides a range of professional learning and development consultancy services, which include: advising and facilitating development interventions, executive coaching, talent management,  PROUD Principle® - customer service workshops, ACTIVE Coaching® soft-skills workshops, management and leadership development, behavioural competency and psychometric assessment, as well as TEAMColours® team profiling.

John's qualifications include:

  • MA in Human Resource Development; is a
  • Fellow of the Chartered Management Institute (FCMI)
  • Fellow of the Institute of Leadership and Management (FInstLM)
  • Incorporated Engineer (IEng) and
  • Member of the Institution of Engineering Technology (MIET); he is a qualified
  • Executive Coach and Leadership Mentor, and
  • Member of the Association for Coaching (MAC), which is the leading professional coaching body in the UK, as well as a qualified
  • Psychometric and Occupational assessor.

With his knowledge in the development field, John is able to draw on the abilities and skills of exceptional Associates, aligned to PMR Training and Development.  This ensures that the service provided is one of the best you will receive.


John Smart

"The practical steps and words of advice will be valuable to many." - Very Good Service.com

"I would recommend anyone with a job to pick up a copy and give it a read. If you don't have a work philosophy, this book will help you begin thinking about one." - Literary R&R

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"I have worked with John in a variety of roles for nearly 10 years. I have been thoroughly impressed with his knowledge and professionalism. He is a self motivated starter, providing an excellent service with a positive 'can do' attitude. He is passionate about learning and development and both leads and participates in teams effectively to deliver great results."

Head of Leadership and Talent Development, AMEC Foster Wheeler, [now WOOD (Retired)]


"John, is an extremely competent professional who creates a learning environment where people grow in confidence and develop skill which can be immediately transferred back into their workplace."

Operations Director, International Development Consultancy.


"John is an excellent learning and development professional, who is well versed and skilled in all aspects for training and developing people at all levels within organisations, from small to large sized entities.....He is able to think strategically, manage all aspects associated with the people development cycle, from identification of needs, training needs analysis, developing talent, determining the right solutions, meeting organisational needs.”

Head of Learning and Development, Spie UK.


"John is an extremely competent & experienced professional in his chosen field, he has excellent communication (both written & spoken) skills with particular expertise in Facilitation & Coaching. He is an enthusiastic individual, understands his profession & takes great pride in his work."

Senior Project Manager, TAQA Bratani.

Please Note: PROUD Principle® , ACTIVE Coaching® and TEAMColours® are Registered Trade Marks, registered to John Smart, 2016.