PROUD Principle ® - Customer Service Excellence
What’s the workshop about?
One of the biggest differentiators in business is without doubt customer service. People will choose to either buy or engage with your organisation based on the customer service they receive. It is therefore, one of the key areas that you need to get right.
This 1 day workshop is designed around the PROUD Principle® which builds into a set of key principles in achieving excellent customer service. Through its simplicity and ease of use it can create a unified customer-focused culture within an organisation.
Through its simplicity and ease of use it can be applied to any customer situation, in any sector, discipline, or profession ; it also crosses over easily from business to personal use, making it a fully flexible and adaptive model.
Please Note: this workshop is now online
On the workshop you will learn the key positive behaviours, interpersonal aspects and structure to provide exceptional customer service, anytime and all the time.
The PROUD Principle ® instils positive behaviours and provides a simple framework to achieve a consistent, excellent customer service experience from start to finish.
NOTE: John Smart, Director and Owner of PMR Training and Development, is also the author of ‘PROUD – Achieving Customer Service Excellence’ (ISBN: 978-1499753776).
Please Note: Delegates attending the classroom workshop will also receive a complimentary free copy of the book.
Some reviews of the book:
"The practical steps and words of advice will be valuable to many."- Very Good Service.com
"I would recommend anyone with a job to pick up a copy and give it a read. If you don't have a work philosophy, this book will help you begin thinking about one."
- Literary R&R Paragraph
What you will learn?
By the end of the 1 day workshop participants will:
• Have the confidence to engage professionally when dealing with customers
• Develop skills in identifying a customers’ needs and handling their enquiries professionally and effectively
• Learn to listen actively, ask the right questions and to respond fully to a customer request
• Have a powerful set of workable tools to utilise in their customer service work
• Feel confident and PROUD in providing exceptional customer service.
If you are interested to know more then please contact us for more details.
Please Note: this workshop is now online