Training and Development


We are passionate about developing people.


PMR Training and Development, provide a large range of soft-skills, management, leadership and coaching interventions, from small workshops to full programmes.


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Our Workshops


Our workshops can be taken as stand alone modules, or built up into providing, for example, team leaders and managers with the key 'brief-case' skills needed to make their role more effective and efficient.


The workshops encompass many areas, and at different levels, ranging from soft-skills, to behavioural, through to teambuilding and understanding the role of a manager/teamleader.  Some of these we call our 'flag-ship' programmes.

One of these is our unique PROUD Principle® - Customer Service Excellence Model. The PROUD Principle® is probably the only customer service acronym you will ever need.  We believe that this is one that all organisations should have as their 'key-stone' within their customer essentials toolbox.

PROUD Principle

Another of our flag-ship programmes is our innovative and unique ACTIVE Coaching® System, which has been developed following over 15 years of Coaching experience, from delivery of programmes to 1-2-1 Coaching and Mentoring support.  This uses proven practical techniques, backed up by academic theory and understanding to build into a powerful and comprehensive Coaching methodology.

ACTIVE Coaching

In the 'Teambuilding: High Performing Teams' workshop (and other workshops aligned to teambuilding development), we use our TEAM Colours® team profiling tool.  This simple, and very innovative paper-based assessment helps faciliate discussions on team dynamics, group roles, communicaiton and problem solving, as well as team diversity and team identity, amongst many others.

TEAM Colours

Please click on the links below for further details of some of our courses:

OR..... alternatively, you can download our training workshop brochure which will give further details on the workshops and bespoke courses we can offer.

PMR_Training Courses_Brochure_2018.pdf

In addition to our workshops, we can design, develop and deliver other range of courses and services.....

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Management / Leadership programmes.


These are tailored to your requirements and bespoke to your needs.


We would be more than happy to discuss this in more detail with you.


Group Coaching / Facilitation.


The range of scope varies for this type of support, for example, from facilitating strategy meetings, company 'away days', overcoming culture changes, harminisation with merger / de-mergers, etc.


Being a 'neutral'  party, we are able to bring impartial direction and control, with all the benefits this brings.



If you are interested in any of the above, or wish to discuss other development options - please don't hesitate to contact us.

Please Note: PROUD Principle®, ACTIVE Coaching® and TEAMColours® - are Registered Trade Marks to John Smart, 2016